This has been going on for many weeks now and appears to be a problem with the Hub, rather than anything else. Try our TV troubleshooting tool now. Keep your Hub 3. Hub 5 blinking green base light. When it’s in modem mode, it’ll be magenta (pink). It is now flashing a bright static white light. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. Re: Intelligent Wifi Hub Not Connecting. Thank you. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. 3 – Reconnect the power adapter for the modem to the wall. the hub is still flashing green lights 24 hours now. Doesn't matter where I plug it, near or far from the router. It started with dropping completely and then a flashing red light. The light codes on the Virgin Media 4 hub are the same as the Hub 5. Booster and. Joining in. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . If the power button is flashing amber your hub is in recovery mode. Users should wait for at least 5 minutes for the boot-up process to. Wait here a. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Solved: New hub - activation an different lights flashing - Virgin Media Community - 5145140. They switched me over and told me I couldn’t use the old hub, annoyingly. Hub 5 Plugged In - No Lights. 0 Kudos Reply. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. LeeReset my hub 4 as suggested my VM staff on a call, now it is sitting alternating between flashing blue and flashing white. Options. Any help would be great. same for disney etc. If the Power light is not on, your Hub is not connected to a power source and needs to be plugged in. The more speed your Hub gets, the more your WiFi can do. We would like to show you a description here but the site won’t allow us. 5. Middle – Ready (green/blue). If you’re using a splitter, make sure that’s firmly connected, too. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginOptions. I followed all instructions and I can see green wifi icon and green light blinking. My phone picks up the connection while its flashing white. 4 and 5GHz. On our wavelength. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. It’s just a yellow light remaining. • Turn the power switch off on the back of the Hub. When I connect a laptop to the router directly it doesn't recogni. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. See where. on 01-05-2022 10:26. This worked! Thank you. Try. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. 0 (black) Close. Tudor. . Stream from Virgin Media. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. Looks like it may need changing. 168. Contact Virgin Media support. I have turned the router off and on still same issue. Switched On Families. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Service status page doesn't return anything in my area. But in most cases, a green light will mean something else depending on which light is green. I'm not sure what else i can do to fix this any help would be amazing. Hub 4 flashing white then turning red. this is normal. Anonymous. Solid white (flashing): The Hub’s booting up. Options. Hub 4 intermittent internet issues dropping out. Hi All, I have a Hub 3. then will come back on. It’s likely to be a loose connection in your home. Checked with the VM connect app which indicated there was no connection. 0800 953 9500. Users should wait for at least 5 minutes for the boot-up process to. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Try a pinhole reset using the hole on the back of the hub (which. Hub 4 Booting Up. Options. The information below shows current status of this Hub 5. Phone. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. If you’ve got a permanent red power light. 1. Please pop back to us at your earliest convenience and we'll do our very best to help. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. Keeps flashing a white light. Green power light is flashing and WiFi light is green. The power light will remain on. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. Should this be displayed for any length of time when the hub4 is first Plugged in. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. I turned it on and off, reset the hub and checked the cables. I'm currently on 1Gig contract with virgin. Forum; Apps. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. White through to light orange are acceptable. I have tried ringing the 'helpful' faults line, who proceed to walk me through the same 'fixes' every single time, all without any success. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Have you been able to check our service page here to see if this is due to any known network issues in the area. Virgin Media has recently released a new Super Hub for customers with O2 and Virgin Media services- the Super Hub 5, which is an excellent upgrade over the older routers in the Virgin Media Super Hub range. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. Options. Remember: Once the Hub is reset, it will. Replace virgin media hub 3. Please try the following exactly as typed. is there a problem with the connection or is th. Might have to try that for a few minutes, and try it both quickly and slowly. D01 C9W8Although the hub should be activated sometimes it is not. Check in 2 places. Got my new hub today, after installing it it had a white flashing light for hours, I made sure to call support and activate it (I got 2 messages saying that my hub is activated) after the second message the white flashing light turned red. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3,. FR510. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. We are very sorry for the issues you are experiencing with the Hub. White light on. If the internet light is off or flashing amber, run a diagnosis. virgin media tech support has no clue. Networking and WiFi. It displays a steady white or. This can happen after a software upgrade. 0. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. The power light at the bottom of the device is the only light that should shine if everything is working normally. We would like to show you a description here but the site won’t allow us. 1 from a browser?. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. The Power light illuminates, and the connection network light will start to flash amber. I have been on the website many times following the reeboot. Home Phone. hub 5 flashing blue light. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. Allow the update to finish, and the light should turn solid white afterwards. Bottom – WLAN (green/blue). Hi Prg21, Thank you for your post and welcome to the forums. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. Green flashing light on Hub 3 QuickStart, set up and connections. Now when I got home today I was met with no internet and a Red - 5239893. A Virgin Media hub’s white light has a special meaning. Turn the power switch off on the back of the Hub. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. Check the router panel/diagnostics and it’s reporting everything is fine. the hub started flashing blue and wouldn’t stop we’ve reset. and tells you of more local issues down to street cab/ postcode level. I have attempted to reset and hard reset which has failed, still got flashing blue lights with no Internet. Then unplug your Pod and back in again. 1 & 2 Wireless. We would like to show you a description here but the site won’t allow us. Had my Internet completely drop. No issues in area currently. Hi all, I got up this morning to be greeted with my Hub 4 rebooting, thought that’s fine must be updating. The post code check via the website stated there was a minor issue in the area on a number of occasions. 3. After staying red for a few minutes it flashes white light again, eventually back to red. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light - 5392480. New Hub5 with incorrect wifi password on set up QuickStart, set up and connections. You will see a solid white light ring if you have a Hub 4. I have switched it off and on and reset it a few times. HUB 4 broken. perhaps the hub is not been added to your account. This flashes during set up, and then stays green for 2 minutes when you're done. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. Flashing white: The Hub 4 is starting up. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Networking and WiFi. Hi, My hub 3. Make sure that the cable is well connected to the splitter. I also wrote a full article about Virgin Hub 5 issues and the LED lights for common issues. I've had no wifi now for two days, and a solid orange light on my relatively old white Hub. You’ll know it’s ready when the white power light at the front of the Hub is on. It may also flash green when the Hub is performing a software update. White through to light orange are acceptable. . This light flashes green when the Hub's downloading a software update. This can last for anywhere up to 10. on 01-10-2021 16:55. The LED lights on your TalkTalk router indicate the current status of your internet connection. It can take 5 to 10 minutes to restart. Checking the Indicator Lights. Options. This means the hub has power to it, however, it isn’t getting WiFi signal. It resets itself with a white glowing light then starts flashing green then goes back to. same for disney etc. Kind regards Mark. how to turn off or down the led ring on a virgin router hub 4 How to login == referral code get £50 off= 4 flashing blue and no internet! Hi, just found out I am having troubles with my internet connection! in the afternoon there was a small blackout in the area, lasted less than a second (I was at work), but when I came home internet seemed to work just fine. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. on 08-04-2023 10:07. 0. So far so simple. Hello, my wifi pod is not working anymore. Engineer came out. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Turn it on. Re: Hub 4 red light and no rf signal. If it's. I’ve checked all cables and they seem fine,it’s not overheating and I’ve. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. Virgin Media Hub 3. 5x red flashing light. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 168. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. It will have no bearing on any other problems, you need to look elsewhere. Read the article. Check the Hub Power Supply. Disconnect all ethernet cables from the Hub. WiFi box has had a flashing green light all day. It has done for over a couple of hours now. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. Virgin Media Hub 5 Light Status Overview. Users should wait for at least 5 minutes for the boot-up process to complete. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. If the power button is steady amber, it has a power issue, call Sky for help. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. Travelinsoul. on 10-09-2022 13:10. It’s likely to be a loose connection in your home. I have had a new Hub 5 fitted for just 2 weeks now. Didn’t even know the reset button was there. It has it for about 30 minutes and then turns solid white but no devices can connect to it. 1 Power Light. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Forgot username?. Wifi boosters are really hard for me to get connecting. Joining in. The hub built in test says “Your broadband connection is down”. More information can be found here . Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. All I get is the flashing white light. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. That will involve a call to the support team. Virgin media lack of interest in customers internet problems makes me wonder why people stay with them. Internet either shows Partial Serivce (US only) which I'm assuming is up stream. As per headline noticed that the internet is a bit hit and miss. If you’ve got a permanent red power light. Options. We would like to show you a description here but the site won’t allow us. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Hub 5 flashing green light continuously. 1 ACCEPTED SOLUTION. To activate and register the device please contact 0800 953 9500 and ask them to. Check your router settings to enable WiFi. No lights are on. Tudor. I even left it off by the wall overnig. Options. The Virgin Media Hub 5 light at the front let's you know what is g. Options. Now, disable both WPS options and click on save. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. White power light is on and Ready light is off. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Tuning in. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. If there are no issues it would be best to check our WIFI pod help page here. i’ve tried pulling the plug out, turning off the mains and pulling the lead out of the hub to try and reset it but nothing has worked. I have tried all the relevant routes contacting VM asking it to be added my account and synced to my hub, resetting the hub to factory settings, plugging it into my hub via Ethernet. This flashes during set up, and then stays green for 2 minutes when you're done. Just keeps resorting back to flashing green. Select Apply changes. No light: WiFi is disabled. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. on 01-04-2023 20:55. Make sure the wall power supply is well connected. Internet Light. The “Ready” light: This should be on 24/7. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. 1 Power Light. Mumfordd04. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. Hub 4 Flashing Blue light L8tonn. Arrived. Please - 5425686. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. Plugged it in, waited for it to boot up, an hour later still had a white flashing light. Virgin media hub 4 constant white flashing. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. Sit down on the night having an important conversation with a colleague and boom. After that the Landline Light started. Our hub 3 is online and connected to the wifi however there is no internet. It will illuminate when your Hub’s wireless network activates. If you press the WPS button on the Virgin Media Hub 3. Hub3 flashing green lights. When he installed it he said the red light (that’s now flashing red) must be green in. This light flashes green when the Hub's downloading a software update. Sorry to hear that you're having concerns with the flashing light on your hub 5. I have 3 wifi pods in different locations of the house. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. 0 flashing green?. Open the computer it was connected to open a browser. 0 has got a constant orange light and our internet is working intermittently. Head over to wireless, and change the SSID of the 2. Remember: Once the Hub is reset, it will. The WAN light indicates the connection between your Hub and the Virgin Media network. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. On Virgin Media website says if i remember correctly, that its a phone line issue, that might not be plug in. My router has a permanent red light, i have gone through all the steps to clear it but its still there. on 07-01-2023 14:46. I even checked the cables and it all appears fine. When a light is flashing, whether the white power light or the blue wireless light, it usually shows that data is being transferred. installed the new hub 5 from hub 4 due to package change . VM will not dispatch any technicians while an area fault exists. White light on. 2 – Wait for 1 to 2 minutes. Base LED This should flash when the. 2) Turn off the hub and disconnect any Ethernet cables. If it's ambient, sounds like the hub may have died. And that’s it. Restart the hub by removing the power cable and then reinserting it. on 03-04-2023 09:06. This has gone too. Did nothing, just the same solid white light. Then relocate it to halfway between the hub and the blackspot. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. Wished I had stuck with BT. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Attach the extra Booster to a power outlet in the same place as the Booster linked to the Hub. Please look out for the purple envelope in the top right of the screen. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Hi, The internet isn't working. It normally is not a hub problem, but a VM cable/cab/network problem. Joining in. The Virgin connect app just says no pod detected. So you've got nothing to lose by trying unplugging and replugging the DC power jack repeatedly, and seeing if that works. Options. Wait for the hub lights to stop flashing, this can take up to 5 minutes. It’s white when everything is working as it should. Hi Devonme, Thank you for your post, welcome to the Community Forums! Sorry to hear you've been having issues with your connection recently, and you haven't been able to get much indepth help with this when calling. hub4 light goes from solid white to flashing white. I was like, sure. The slow pulsing typically lasts up to 10 minutes before turning off when ready. This means that the Virgin Media Hub 4 is on. So about 2 hours ago my hub had a red flashing light, I have turned it off, the white light shows, then flashes white, then flashes green and now flashes blue and has done every time I have reset/rebooted it. Connect the white cable properly to the Virgin media wall socket. The SSID must be password protected. A guide to the lights, reading from top to bottom, can be found below. My virgin WiFi Hub 3. The Intelligent WiFi Plus is a welcome update from Virgin Media and I’d encourage anyone on the aforementioned plans to give the customer service line a call (0345 454 1111) and get the upgrade. Joining in. It’s likely to be a loose connection in your home. All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. Thanks for that. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. It is booting up and should be ready in 5 minutes. Is it a new install, if so call: Equipment activation on 0800 953 9500. The only way it works now is to connect it via Ethernet cable. my wifi went down suddenly last night and hasn’t come back since. We would like to show you a description here but the site won’t allow us. on 30-09-2020 17:56. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. If it's a new setup, and you're absolutely sure you've followed the instructions it's either an issue with the signal on the line or the hub isn't yet activated, for both of these, you'll need to contact support. They ran some tests and said we had connectivity - 5444401. 0 Kudos. We would like to show you a description here but the site won’t allow us. Virgin Media customers do this when their Wi-Fi doesn’t work properly. Flashing white: The WPS button has been pressed, and the router is searching for devices to connect. Manage Your Account. This means that the Virgin Media Hub is on. I’m a. Once your new Booster is. Please give me some advice to solve the issue. Green power light is flashing and WiFi light is green. Sign in with username. 1 from a browser?. All my cables are. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. A week later. I decide to restart it to see if it would fix,. Stay safe online. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4.